In early 2020, a new coronavirus (Covid-19) was reported globally that causes respiratory disease in humans. In view of the public health emergency – declared a pandemic by the World Health Organization (WHO) in March of 2020 –, the State of Quintana Roo put into operation different protocols to safeguard the health and well-being of its population and visitors.
The Mexican Caribbean has prevention, detection and care protocols for Covid-19, and a network of hospitals and clinical analysis laboratories that perform such PCR diagnostic tests.
Here we present all the information about it so that you are safer on your trip to the Mexican Caribbean. Click on the desired option.
If you take care of yourself, you take care of us all. The following measures are highly effective reducing the possibility of contagion of this and other respiratory diseases:
Visit the Ministry of Health Web Page
For updated information regarding Covid-19 in the Mexican Caribbean, please visit the ministry of health web page:
If you are planning your visit to the Mexican Caribbean visit the section – COVID-19 – where you will find useful information regarding Covid-19 protocols and procedures in the Mexican Caribbean.
Some countries have implemented the requirement for their citizens to present a negative diagnostic test for Coronavirus Covid-19 in order to authorize their return to their country of origin.
The Mexican Caribbean has prevention, detection and care protocols for Covid-19, and a network of hospitals and clinical analysis laboratories that perform such diagnostic tests. The list below is just informative and can be updated at any time by the authorities:
WHAT SHOULD I DO IF AT THE TIME OF MY DEPARTURE I DO NOT PRESENT PROOF OF MY NEGATIVE COVID-19 TEST TO THE AIRLINE?
For those tourists who, because of not having performed their Covid-19 diagnostic test, cannot board their return flight, it is suggested they stay at any of the hotels located at downtown Cancun, for ease of transportation to and from the airport and the medical laboratories to perform the requested tests. Below there is an informative list that can be updated at any time by the authorities of some hotels in this area:
From Cancun Airport, there is bus transportation service, leaving from the different terminals, with frequent schedules, to the bus stations located in downtown Cancun and downtown Playa del Carmen.
WHAT IF MY TEST RESULT IS POSITIVE?
For those tourists who have a positive PCR diagnostic test for Covid-19 and have to comply with mandatory isolation in the Mexican Caribbean, we have established the Mexican Caribbean Clean & Safe Check Certification. This certification establishes and ensures compliance with good sanitary practices within tourist facilities, in order to provide confidence and certainty to all our tourists. The hotels that are certified have specific protocols for the attention of tourists in isolation.
In addition to the certified hotels, there is a hotel in downtown Cancun with highly trained personnel in protocols for the attention of tourists in isolation. To check availability and reservations, please request them directly at the Wyndham Garden Cancun Downtown hotel to the reservations department: firstname.lastname@example.org / email@example.com, or by calling 998 872 9400, or the City Express Cancún Hotel by calling 998 881 1930 or City Express Suites Cancún Aeropuerto by calling 998 872 8710.
We recommend that all tourists download the Guest Assist App (from the Ministry of Tourism), which provides assistance to tourists visiting the state of Quintana Roo. The application is free to download, is available for iOS and Android and has a specific section with important information regarding Covid-19, it also offers a 24/7 available call center.
It is important to inform all those interested in hiring the services of the aforementioned companies and other general public that the Ministry of Tourism is not responsible for any claim, damage, affectation or similar situation that may arise from the provision of such services, given that there is no labor or commercial relationship with them.
The Ministry of Tourism is firmly committed to ensure the safety and well-being of all our tourists and workers in the sector and we are actively working for thus purpose.
The Secretary of Tourism and state health officials have launched the new Mexican Caribbean Clean & Safety Check Certification
The program's aim is to encourage tourism service providers to adopt the highest-level sanitation standards for the containment and prevention of COVID-19; restore confidence among visitors, partners and the local community. Certificate holders, as well as the state, stand to benefit through the implementation of officially-sanctioned hygiene practices and sanitation procedures; installment of health-related discipline in employees and, therefore, increased job security; and increased customer trust and loyalty.
Ask your tourism service provider if has the Mexican Caribbean Clean & Safety Check Certification and enjoy your travel.
For more information, visit: https://geoportal.qroo.gob.mx/CPPSIT/
Global Safety Stamp to Recognize Safe Travels Protocols
Cancun and the Mexican Caribbean were among the first destinations in the Americas to receive the Global Safety Stamp issued by the World Travel and Tourism Council (WTTC) as these destinations have implemented health and hygiene protocols to ensure the safety of its workforce and travelers, reassuring that the Mexican Caribbean is a safe destination to visit.
The specially designed stamp will allow travelers to recognize governments and companies around the world which have adopted health and hygiene global standardized protocols – so consumers can experience "safe travels".
Guest Assist call center is available 24/7 for any questions regarding the current touristic situation in the Mexican Caribbean: